Cookies Policy | 9au Casino

About this Cookies Policy

This policy applies to cookies and similar technologies used on the 9au Casino website and related online services. It is intended for players and visitors in Australia and should be read together with any other website terms, privacy information and responsible gambling information that may apply to your use of the site.

A cookie is a small text file placed on your computer, tablet, mobile phone or other device when you visit a website. Cookies allow a website to recognise a device, remember certain information and support features such as account access, security and language preferences. Some cookies are placed by the website you are visiting, while others may be placed by service providers that support website operations.

We may also use technologies that perform functions similar to cookies. These may include pixels, tags, local storage, software development kits and device or browser information. For simplicity, this policy refers to these technologies collectively as cookies unless a distinction is needed.

Cookie practices may change as the website, technology or services develop. If we make material changes to this policy, we may update the version published on the website. You should review this page from time to time so you understand the current approach.

How cookies may be used

Cookies may be used for several purposes. The type and duration of a cookie can depend on its purpose, the service involved, your browser settings and whether you are logged in to an account. Some cookies remain only while your browser is open, while others may remain on your device for a longer period or until you remove them.

Strictly necessary cookies

These cookies support essential website functions and cannot generally be switched off through the website’s optional cookie controls. They may be used to help load pages, maintain a secure connection, manage sessions, remember security choices, prevent misuse and support account or transaction-related functions. Without these cookies, parts of the website may not operate correctly.

Preference and functionality cookies

These cookies help remember choices you make, such as selected language, region, display settings or other preferences. They can make your visits more convenient by reducing the need to enter the same information repeatedly. If you disable them, some preferences may not be retained and certain features may work differently.

Performance and analytics cookies

These cookies may collect information about how visitors use the website, such as which pages are visited, how long pages take to load and whether an error occurs. The information may be used in an aggregated or otherwise analysed form to understand website performance, identify technical problems and improve the layout, content and usability of the site.

Advertising and marketing cookies

Where used and permitted, these cookies may help measure the effectiveness of communications or advertising, understand visits that arrive from a campaign and provide content that may be more relevant to a user. These cookies may involve third-party services and may be controlled through the website’s consent tools or your browser settings. We do not treat the presence of a cookie as permission to send marketing communications where separate consent is required.

Security, fraud prevention and compliance

Cookies and related technologies may help identify suspicious activity, protect accounts, support identity and age checks, maintain the integrity of games or services, and meet applicable legal, regulatory and responsible gambling obligations. These technologies may collect technical information about a device or session for security purposes.

Information collected through cookies

Depending on the type of cookie and how it is used, information collected may include an online identifier, device type, browser type, operating system, approximate location, IP address, pages viewed, links followed, visit dates and times, referral information, preferences and technical events. Cookies may also record whether a page or message has been viewed or whether a particular feature has been used.

Cookie information may be linked with information you provide directly, such as account or support information, where this is necessary for a stated purpose and handled in accordance with applicable privacy requirements. We aim to use information only for legitimate operational, security, analytical, compliance or communication purposes and to limit collection to what is reasonably needed.

Some cookies may be managed by third-party providers. Those providers may process information under their own privacy policies and terms. Third-party cookies can sometimes be used across more than one website, depending on the provider’s services and your settings. We encourage you to review relevant third-party information where you want to understand how those services process data.

Cookies do not normally contain your password in plain text. You should still use a secure password, avoid sharing account details and log out when using a shared or public device. If you believe your account or device has been accessed improperly, take appropriate security steps and use the available support channels on the website.

Your cookie choices

When available, the website’s cookie notice or preference tool may allow you to accept optional cookies, reject them or manage categories. Your choices may be stored in a preference cookie so they can be remembered. You can change your selection later by using the cookie settings option, if available.

You can also manage cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. You may be able to receive a notification before a cookie is stored. Device settings may provide additional controls for advertising identifiers and similar technologies.

Blocking all cookies may prevent essential account, security or website functions from working properly.
Deleting cookies may remove saved preferences and require you to make certain choices again.
Controls may apply only to a particular browser or device, so they may need to be repeated elsewhere.
Opting out of targeted advertising does not necessarily prevent all advertising or all website measurement.
Cookie settings do not automatically withdraw other forms of consent, such as consent for direct marketing or account-related communications.

Some browsers provide privacy features that send preference signals to websites. The effect of these signals can vary depending on the technology and the service receiving them. Where a consent tool is provided, it is the most direct way to manage optional cookie categories on the website.

Privacy, retention and updates

Information collected through cookies may be handled in accordance with our Privacy Policy. That policy explains how personal information may be collected, used, stored, disclosed and protected, as well as how you may exercise applicable privacy rights. If there is a difference between this policy and the Privacy Policy concerning personal information, the more specific information may apply to the relevant processing activity.

Cookie information may be retained for different periods depending on its purpose. Session information may be removed when a browser session ends, while other information may be retained for longer where needed for security, technical records, analytics, dispute handling, legal obligations or other legitimate business purposes. Retention periods may vary according to the type of information and the service involved.

The website may contain links to websites, applications or services operated by third parties. This Cookies Policy does not control third-party websites or their cookie practices. You should check the privacy and cookie information provided by those third parties before using their services or providing information.

If you have a question about cookies, privacy or your preferences, please use the contact or support options made available on the 9au Casino website. Do not include sensitive account credentials or payment information in an enquiry unless an authorised support process specifically asks for it.